Bought compiler and download app installed beta version...

jackmicro · Joined: 07 May 2013 Posts: 23

Hello,

I just recently purchased a pcm compiler. I clicked on the url sent to me by CCS and it installed version 5.001 - beta.

I want to install the most recent production version instead but when I go to the downloads page and enter my name and reference number the system tells me a need a NEW reference number?

What is going on? Please help.

Thanks

dyeatman · Joined: 06 Sep 2003 Posts: 1934 Location: Norman, OK

I've been with CCS for more than 10 years and that sometimes happens to
me. You have to send a message to CCS and let them know, they will send
you a new reg files and number.
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jackmicro · Joined: 07 May 2013 Posts: 23

asmboy · Joined: 20 Nov 2007 Posts: 2128 Location: albany ny

it is Sunday - day-off = in CCS land-

have never had a reply on Sunday and
found them VERY responsive and helpful.

try again Monday , hey what ?? Very Happy

jackmicro · Joined: 07 May 2013 Posts: 23

temtronic · Posted: Sun May 12, 2013 1:53 pm

hmmm..been with PCM since v2.534 and happy with the tech service dept of CCS.
I don't expect everyone to work 7 days a week(like me...sigh.).

As for response times,they could be short staffed,'key guy' away on holdays,backlog of questions to reply to. Heck , there's a LOT of valid reasons for delays. Why not CALL them on your dime and talk directly?
I don't know how many are employed but they have a LOT of products and WHO can keep track of all the new PICs coming out day after day after day !!

hth
jay
ps I asked my 'family doctor' a serious questio 6 YEARS ago and she STILL hasn't got back to me......

jackmicro · Joined: 07 May 2013 Posts: 23

many thanks.

I emailed sales for a new reference number. Let's see how long it takes them to reply.

Appreciated.